Healthcare and Medical Call Center Solutions

Elevate Your Patient Service Experience While Reducing Labor Costs!

Nearshore Outsourcing for the Healthcare Industry
At Americallint, we specialize in creating call center operations in Mexico tailored for U.S. healthcare providers looking to enhance patient care. As a Privia-approved vendor, we are trusted by others in the Privia healthcare network, providing you with added assurance of our quality and reliability. Our services include an increase in call center agent capacity, bilingual support (English/Spanish), and significant cost savings in labor.

Our nearshore call center operates as an integral extension of your healthcare operation, ensuring top-notch patient service and strict compliance with industry standards. Americallint has a proven history of achieving exceptional outcomes in medical and healthcare call center services.

Protecting patient information is our utmost priority. We abide by all HIPAA regulations, and all our medical staff are HIPAA certified to ensure the highest standards of data security and privacy.

Healthcare Call Center
Mexico serves as a prime nearshore destination for healthcare and medical call center services, benefiting from its cultural similarity to the U.S. Our agents are fluent in both English and Spanish, allowing for effective communication and support to patients and clients, ultimately driving customer satisfaction

Medical Call Center Solutions:

Patient Service Representative: Serving as the primary point of contact for patients, our representatives assist with inquiries, provide information about services, and ensure a positive patient experience through effective communication and problem-solving skills.

• Patient Appointment Scheduling: Managing and coordinating patient appointments to optimize clinic and hospital schedules.
• Insurance Verification: Assisting patients with verifying insurance coverage and benefits for medical services.
• Billing and Payment Processing: Helping patients understand their bills, processing payments, and handling inquiries related to billing statements.
• Emergency Response Handling: Providing immediate assistance and guidance for patients experiencing medical emergencies.